University of Hawaii at Manoa Library

Ask Us: Getting Help from the Library

Walk-in Assistance

Information Desks

Reference librarians and staff are available at UHM Library information desks during scheduled hours (see information desk calendars) to help users locate answers to questions and use a wide range of library resources in print and electronic formats. Brief reference assistance is available to users who telephone the information desks.

Service Desks

Library staff are available at the UHM Library service desks during scheduled hours (see service desk calendars) to help users with service needs (borrowing material, paying fines, etc.). Brief assistance is available to users who telephone the service desks.

Make an Appointment with a Librarian

One-on-one research consultations are available to UHM students, faculty and staff who need extensive, in-depth research assistance.

When we receive your request, a librarian will contact you to set up a research consultation appointment. Appointments are generally scheduled Monday-Friday, 8am-5pm, but exceptions may be made if there are extenuating circumstances. We will attempt to accommodate distance learners by providing consultations via telephone or e-mail. Make an appointment now

Electronic Mail

Your reference and service questions can be sent by e-mail. We make every effort to respond to these requests quickly and you will generally receive a response within 24 hours, excluding weekends and holidays. Complex questions may require further consultation in person or by telephone. Priority will be given to questions from current UH students, faculty, and staff members. The Library does not provide financial, legal, medical, or veterinary advice. Please see the UHM Library Policy on Electronic Reference Service for more information.


Reference Questions
Archives & Manuscripts archives@hawaii.edu
Asia asiaref@hawaii.edu
Audiovisual & Music sinc@hawaii.edu
Business, Humanities & Social Sciences emailref@hawaii.edu
Charlot charcoll@hawaii.edu
Government Documents govdoc@hawaii.edu
Hawaiian & Pacific hawnpac@hawaii.edu
Maps magis@hawaii.edu
Russia / Russia in Asia & the Pacific polansky@hawaii.edu
Science & Technology sciref@hawaii.edu
Service Questions
Circulation (Hamilton) uhmlib@hawaii.edu
Circulation (Sinclair) sinc@hawaii.edu
Print Reserves (Sinclair) reserves@hawaii.edu
Media Reserves (Sinclair) avreserv@hawaii.edu
InterLibrary Loan Office libill@hawaii.edu
Library Operations & Personnel library@hawaii.edu
Business Office uhmbill@hawaii.edu

UHM Library Policy on Electronic Reference Service

Through e-mail reference, UHM Library provides prompt assistance with a variety of types of inquiries, such as library holdings information, search strategy in the use of the UH Voyager Catalog or library databases, factual questions, statistical data, or questions about UHM Library's unique resources, services and facilities. E-mail reference may not be appropriate for questions which are more complex in nature or require more research time. The library does not provide financial, legal, medical, or veterinary advice. Requests to check citations or holdings will be limited to no more than five. Interlibrary loan requests should be forwarded to the appropriate ILL unit.

For questions requiring more research time to resolve, individuals are advised to come to the library for onsite consultation. UHM faculty, students or staff, or outside scholars or researchers needing information on UHM unique collections may be referred to a Librarian Subject Specialist for further consultation by phone or e-mail.

The UHM Library electronic reference service is intended to support the learning, research and continuing education needs of UHM faculty, students and staff. Queries from individuals not affiliated with UHM must be limited to the unique collections and resources of the UHM Library. Some electronic information sources are limited to use by faculty, staff and students of UHM.

We make every effort to respond to these requests quickly, and you will generally receive a response within 24 hours, not counting weekends and holidays.

Terms of Use  |  UH Mānoa  |  UH System  |  Ask Us
University of Hawai‘i at Mānoa Library  |  2550 McCarthy Mall  |  Honolulu, Hawaii 96822 USA
808-956-7214 (Reference)  |  808-956-7203 (Circulation)  |  808-956-7205 (Administration)
808-956-5968 (fax)  |  Email Us